Real success stories
Discover the secrets to genuine success for your business and your people.
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Starlight Cinema. Behind the screens
Read moreCustomers come to the Starlight Cinema to enjoy a great movie in great surroundings and a relaxing night out. To make sure that happens, it takes plenty of hard work behind the screens.
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Behind the scenes of Hilton Lake Taupo service
Read moreDid you know you can choose from six different types of pillow? and that there’s a secret technique to making the perfect bed? these are some of the housekeeping touches that help the luxury hotel stay ahead as the most recognised global name in the industry.
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Maid in NZ
Read moreWhile many consider it a chore, the art of daily spring-cleaning, dusting and polishing is something of a passion for Patricia Morris, meticulous and cheerful housekeeping expert at Hilton Lake Taupo.
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From exhibition to exciting visitor experience
Read more“Increasingly, museums around the world are bringing hospitality and retail expertise into the visitor experience offer,” says Matthew McCarthy, front of house manager at Auckland’s Maritime Museum.
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Waikaremoana and Kaikoura shine at national holiday park awards
Read moreThe importance of training was in the spotlight at a glittering awards event held last night to celebrate industry excellence at the Holiday Parks Association of New Zealand Conference dinner at Rotorua’s Bath House.
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Maitre d's Perfect Masterclass
Read moreMelbourne’s famous Food & Wine Festival headlines some of the world’s hottest acts in chef-dom, with a series of Masterclasses held in the city centre that attract hundreds of diners passionate for great food.
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Teen gamers’ ANZAC exhibit wins highest honour
Read moreA group of secondary school students who used gaming technology to recreate the Anzac experience in Gallipoli have won the highly coveted ServiceIQ Best Museum Visitor Experience Award 2016. The honour was announced last night at the ServiceIQ New Zealand Museum Awards 2016 held at the Aotea Centre in Auckland.
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The best tourism retail service baaaaaaa none
Read moreAsk any tourist, or local for that matter, what they think of when someone mentions New Zealand - Spectacular scenery? Lord of the Rings? Bungy jumping? - and sooner rather than later, someone will say, “sheep”.
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School leaver to award-winning chef
Read moreAt just 22, Ashley is already a qualified chef with a big plan to open his own restaurant. He got started when he discovered the only thing he loved at school – the hospitality class. He was also great at it. He graduated with NCEA cooking credits, landed a job in a kitchen and started an apprenticeship.
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Dreary office job to aircraft engineer
Read moreNicole Brian’s career took off by leaving an office job to work in an aircraft hangar. The 24 year-old is on the way to becoming an aircraft engineer by training on-job with Air New Zealand in Christchurch.