Great businesses get the basics right. Make sure you get your new supervisors and managers up to speed with the essentials of team leadership. The Team Lead Savvy Award is ideal initial team leadership training for every service sector employer. Your employees will be up-skilled in: team contribution, presenting and communicating, feedback for staff performance, and workplace problem solving.

No matter what business you’re in, each customer touchpoint is your most important. The New Zealand Certificate in Contact Centres Level 3 has been designed by industry experts to deliver everything you and your people need. Fitting seamlessly with your business needs and operating procedures, it delivers valuable technical and soft skills and knowledge. It is ideal for anyone in a customer service, support, contact centre, or related role.

The New Zealand Certificate in Business (Introduction to Team Leadership) – Level 3 is ideal for your supervisors or the people you want to move into team leader or supervisor roles. They'll gain skills and knowledge vital for business success, including effective communication, reporting, performance management, health and safety practices, problem-solving, staff workplace training and more. 

New Zealand Certificate in Business (First Line Management) – Level 4 is designed for your team leaders or supervisors who are ready to go to the next level and master professional management and leadership skills. Your people will gain the knowledge and know-how to succeed in today's fast moving businesses, including: great team leadership, effective communications, performance management, change management, business planning, problem-solving, workplace principles, legal compliance and much more. 

Specially designed for experienced and talented hotel staff ready to take their career even higher. The New Zealand Diploma in Hospitality Management – Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the hotel’s day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.

Specially designed for experienced and talented chefs ready to take their career even higher. The New Zealand Diploma in Hospitality Management – Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the premises' day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.

Specially designed for experienced and talented restaurant, café and bar staff ready to take their career even higher. The New Zealand Diploma in Hospitality Management – Level 5 gives your senior people the vital skills, knowledge and capability to be able to manage the premises’ day-to-day operations, staff and planning, and pull everything together to provide a first-class customer service.