The Tour Guide Savvy Award recognises the skills and professionalism of team members who lead or plan guided experiences in tourism settings. This nationally recognised programme equips your staff to deliver engaging and memorable tours that reflect your unique story and leave a lasting impression on visitors. Delivered on the job at a pace that suits your business, it’s a practical and flexible way to support staff development. With print-based resources, learning fits easily into daily operations – helping grow your team’s confidence and your business reputation.

Cellar Door Excellence is a programme that recognises and supports teams delivering unforgettable tasting experiences in wineries, breweries, and artisan food businesses across Aotearoa New Zealand. Designed to celebrate superb service and showcase local stories, it helps staff create memorable connections with visitors – from pouring the perfect drop to promoting the region. With customisable elective unit standards, the programme can be tailored to suit each workplace and includes practical skills such as expert tastings, regional storytelling, health and safety, professional communication, teamwork, and customer service that drives repeat visits.

Give your employees skills and knowledge they need to provide a great visitor experience and help you build an even more successful tourism business. Ideal for new recruits as well as experienced staff. Your people will be assessed according to high standards in customer service, communication, health, safety and security practices, Māori language and customs and more. There is also a special unit standard for businesses who offer a wine, artisan food or craft beer tasting experience to local and international visitors. On completion, your employees will gain the nationally recognised New Zealand Certificate in Tourism (Visitor Experience) – Level 3.

Build a professional tourism business as a world-class host with excellent visitor experience. Ideal for experienced employees ready to take their career to the next level. They’ll learn the best practice standards and knowledge for: guided interpretation, tour group leadership, guiding adventure tourism activities, industry workplace practices, legal requirements, environmental responsibilities and much more. On completion, they will gain the New Zealand Certificate in Tour Guiding – Level 4 qualification.