“The service industry has a lot more rewards and career opportunities than most people realise.”
Just 11 industries account for around 20% of employment, with almost 363,000 full time equivalent jobs.
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“Customers decide how successful our business is. That's why it’s vital that everyone in the service industry realises the importance of providing quality service for every customer.”
The right training programmes and qualifications create a workforce that delivers service day after day.
"I believe that people want to be challenged and they really do want to learn. By providing a positive work environment that gives them support and career opportunities, we find our staff stay longer."
ServiceIQ helps employers unleash the benefits that knowledgeable and skilled people bring to your business.
“Service is being passionate about my job and having a positive influence on customers and our business.”
ServiceIQ can help you upskill your staff, giving them the knowledge and expertise to be better than ever, and contribute to your business success.
“Our customers come from all over the world so it’s critical that our staff are trained to the highest levels. ServiceIQ plays a big part in working with us to make sure our training really is world class.”
ServiceIQ develops industry relevant qualifications and arranges on the job training that makes a tangible positive impact.
“Excellent customer interaction and making great coffee are what I enjoy about the service industry.”
We work closely with schools so young people can discover that the service industry offers a wealth of opportunity.
The LCQ Bridging Test updates LCQ holders who trained under NZQA unit standards that were developed under the repealed Sale of Liquor Act 1989, and tests their knowledge of changes in legal obligations under the new Sale and Supply of Alcohol Act 2012.
Thailand Professional Qualification Institute (TPQI) has signed an agreement with ServiceIQ, New Zealand’s service sector industry training organisation, that will see Thai aviation, tourism and hospitality standards and qualifications aligned with those in New Zealand.
Feedback from the businesses that have been involved with Step Forward training, and the people who have taken up the challenge, have only good things to say.