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Skills for the Aotearoa New Zealand service industry

ServiceIQ is the workplace training specialist for a large part of Aotearoa New Zealand's service industry.

We help our customers succeed by growing their talent.

 

News & updates

The service sector is an important industry. Here are some feature articles on recent news and updates...

  • Thumb CarolineHarvey

    From Trainee to Head of HR: Caroline Harvey's Retail Journey with ServiceIQ

    Caroline Harvey, Senior HR Advisor at the Grove Group, explains how ServiceIQ played its part in her meteoric rise up the Mitre 10 career ladder.  

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    InsideIQ

    How to Launch a Career in Aviation – Without Leaving the Ground

    The aviation industry is exciting and fast-moving, offering a diverse range of career pathways. Here’s everything you need to know. 

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    InsideIQ

    Your Passport to the Travel Industry Starts Here

    Students and career seekers, welcome to the exhilarating world of the travel industry. With a multitude of entry-level options and strong prospects for growth, it's highly possible to turn your wanderlust into a fulfilling profession. 

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    IQNEWS

    Important update about ServiceIQ

    On 1 January 2026, responsibility for work-based training will move from Te Pūkenga to the ISBs.

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  • InsideIQ

    Keeping Quality at the Heart of ServiceIQ

    Introducing Ivonne Brooker-Leon, Quality Assurance Manager at ServiceIQ. Ivonne discusses her varied role and outlines why Quality Assurance is at the heart of everything we do. 

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    Kevin Karena thumb

    From Hawke’s Bay Kitchen Hand to Wellington Apprentice Chef: Kevin Karena’s Journey

    Meet Kevin Karena – a chef at Wellington's renowned Floriditas eatery and a standout talent from ServiceIQ's New Zealand Cookery Apprenticeship programme.

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    SchoolsNews

    2026 Resource Pre-Orders

    Get ahead of the Term 1 rush by pre-ordering your printed, blended, or fully online resources for 2026 delivery. Starts 3rd November 2025

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    InsideIQ

    Take the Next Step to Becoming a Bar Manager: Start with the Licence Controller Qualification

    Discover all the need-to-knows around ServiceIQ’s Licence Controller Qualification, better known as the LCQ. 

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  • Esther Rose Murray thumb

    From Kitchen to Dance Floor: Esther-rose Murray's NZ Apprenticeship in Cookery Pathway

    Meet Esther-rose Murray, a chef with Compass Group NZ and a shining star from ServiceIQ's New Zealand Cookery Apprenticeship programme. 

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    InsideIQ

    Real Progress: The Retail Career Path Made Easy

    The retail trade employs more than 220,000 people in New Zealand, accounting for around 9% of the nation’s total workforce, according to Stats NZ. With numerous entry points, flexible scheduling, and a controllable work-life balance, a career in retail is an attractive proposition for many.

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    InsideIQ

    Breaking barriers in uniform: Roshelle Jessop’s trailblazing career

    From first female carpentry apprentice and first female Specialist Search Team member in the NZ Army to world ranked powerlifter, the word 'trailblazer' is a great fit for Roshelle Jessop, Service Sector Advisor – Aviation, at ServiceIQ.

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    Maria Brown thumb

    Taking Initiative: Maria’s Self-Funded Retail Apprenticeship

    Maria Brown of Palmerston North has just completed her New Zealand Apprenticeship in Retail, a significant achievement made even more impressive by the fact that she funded her learning herself.

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  • InsideIQ

    Tony Laskey on Newstalk ZB

    As the Industry Training Organisation for New Zealand’s service sector, ServiceIQ plays a key role in helping businesses grow through workplace learning.

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    InsideIQ

    Training that fits around the hustle: On-the-job upskilling for Hospitality teams

    Access to easy-to-apply, industry-recognised, real-world upskilling is the holy grail for employers and employees in the hospitality industry. In our latest article, we explain how flexible training integrates into your hospitality business without pulling staff off the floor. 

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    RocketLabSebastianMataric Thumb

    From Passion to Precision: Sebastian’s Journey to the Stars with Rocket Lab and ServiceIQ

    For Sebastian Mataric, space wasn’t just a distant dream, it was a fascination that started early and never faded.

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    Ahmad Azemah thumb

    From Refugee to Qualified Chef – Ahmad’s Journey with ServiceIQ and Cater Plus

    Ahmad Azemah’s journey to becoming a qualified chef is nothing short of inspiring. 

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  • ScrenicHotels Craig

    Scenic Hotel Group leading the way with on-job training across Aotearoa

    International visitors brought in nearly $17 billion in the past year alone, and total tourism expenditure has reached record-breaking highs. But behind the economic celebration lies a pressing issue: the hospitality workforce is shrinking fast. With enrolments in tourism and hospitality education collapsing by over 70% in the past decade, the industry faces a critical talent shortage. 

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    IQNEWS

    ServiceIQ | Government Announcement for work-based learning divisions

    The Minister for Vocational Education Penny Simmonds has announced the results of the work-based learning consultation that was held in February.

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    HamnmerSprings thumb

    Soaking Up Skills at Hanmer Springs

    Known worldwide for its natural thermal waters and exceptional visitor experience, Hanmer Springs Thermal Pools and Spa is not only a must-visit destination but also a shining example of a business dedicated to developing its people. 

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    IQNEWS

    Quality counts: Keeping qualifications meaningful and consistent

    Quality Assurance plays a vital role behind the scenes, participating each year in NZQA Consistency Reviews for a range of qualifications. It’s part of our commitment ensuring every graduate is equipped with the skills and knowledge their qualification promises – no matter where or how they trained.

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